Kathleen and I love the theater, and we attend plays as often as we can afford. But we’ve both noticed something interesting in the last number of years. It seems lately that every play we attend gets a standing ovation. Sometimes it’s deserved, in the case of great plays and powerful performances. But while most plays are good and very enjoyable, rarely do we see exceptional performances, and occasionally we see something that’s downright awful. But I can’t recall a show in the last few years that didn’t get a standing ovation at the end. In fact – as many actors will confirm – they plan on numerous ovations, and pretty much assume at least one of those ovations will be standing.
Perhaps it’s baby boomers, who after our experience with often-distant parents decided to raise our kids by “hovering” over them like helicopters. I’m no expert on generations, but we’ve been through generations of kids who got trophies just for showing up! So many today have a remarkable sense of entitlement.
So maybe parents are trying to encourage everybody, and we do it with our kids, in the theater, at work – pretty much everywhere.
But I think it was theater legends Gilbert and Sullivan who said, “When everyone is somebody – then no one’s anybody!” The truth is, when we give everyone a standing ovation, then real excellence loses it’s meaning.
Being honest is hard – with a co-worker, our kids, friends at church, employees – whoever. But former General Electric CEO Jack Welch felt that if you don’t fire an underperforming employee, it’s not only hurting the organization, but it’s ultimately hurting them. Because by leaving them on the job, you’re giving them a false sense of accomplishment. It’s far better to remove them from a position where they’re failing, and help them find a job where their talents and skill allows them to succeed. That’s a far better way of dealing with the issue than letting them continue failing.
I know churches that lose tens of thousands of dollars every year because of unqualified or inept employees. Businesses lose billions for the same reason. So what do we do? Here’s some suggestions:
1) Be honest. Encourage people – but encourage something they actually do well. It may take awhile to find it, but stop false encouragement. No matter how much you want to inspire someone, if you congratulate them on something they’ve done poorly, you’re simply telling a lie.
2) Take the time to discover their strengths. Almost everyone is good at something. Find out what it is and help them focus on that. Be an encourager for the right reasons. That will help people the most.
3) Move or fire them if necessary. If a co-worker or employee is failing, help them find a better job where they could succeed.
4) As Aristotle said, “Know thyself.” Examine your own life to make sure you’re learning, growing, and performing at your best. Don’t “expect” a raise or promotion – make sure you’ve earned it.
Standing ovations for average work doesn’t help anyone.