What To Do The First 24 Hours After a Leader’s Moral Failure

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In the religious and nonprofit world, a leader’s moral failure still has a major impact. Along with the theological and scriptural issues, there’s also a significant trust issue involved. The common thinking is that if he or she can’t be trusted to honor marriage vows, then the leader is likely untrustworthy in other areas as well. However you personally fall on the spectrum of that thinking, the truth is, churches, ministries, and nonprofits take a heavy hit when a leader has an affair, or worse, is involved in illegal sexual behavior. In these cases, how the organization reacts in the first 24 hours is critical. Having advised numerous organizations through these difficult situations, here’s my recommendations for the first 24 hours of the crisis:

Should You Consider a Lawsuit Over a Negative Social Media Post?

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I’ve spent time on this blog warning social media users about inappropriate posts.  But should a church, nonprofit, or company start a lawsuit over a critical social media post?  Outside the United States, it’s almost open season on employees who post negative content about their job on social media – largely because freedom of speech isn’t such a valued principle as it is in the United States.  In fact, defamation is becoming a huge issue on social media sites and legal action is dramatically increasing internationally. In Canada, 15 percent of all Web 2.0 rulings were on defamation cases. In France, it’s 49 percent.  However,

The One Thing You Should Never Do in a PR Crisis

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Every organization – particularly nonprofits and religious organizations – should be ready for a public relations crisis, but sadly, very few actually are ready when it happens.  In today’s digital world, there are many more opportunities for mistakes, moral compromises, and financial wrongdoing.  This earlier post is a great conversation about what to do during a organizational crisis, but if – and when – something disastrous happens at your church, ministry, or nonprofit, there’s absolutely one thing you should never do:

The Power of Admitting Your Mistakes

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Even though we’ve all eaten Domino’s Pizza, few people know just how successful the company is today. In a recent article in the Wall Street Journal, Patrick Doyle, CEO of Domino’s Pizza was profiled for his success leading the company. But it wasn’t always that way. In fact, when he took over the company was on a rapid slide to oblivion. People hated the pizza, and their PR was in the trash heap. But

Why Your Organization Needs A Spokesperson

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Whatever the size of your church, nonprofit, or business, you need a spokesperson. Hopefully, you’ll never have to deal with a crisis or disaster, but my advice is to always be ready. The question isn’t “if” a crisis will happen, but “when.” Even if you’re involved in assisting after natural disasters you’ll encounter the media on many levels, so it’s always good to put your best foot forward. So what makes a good spokesperson? Here’s what you need to consider:

Lessons From Bill Cosby’s Viral Meltdown

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When it comes to the multiple allegations of rape pointed at comedian and actor Bill Cosby, many people are asking, “Why now?” Why are these accusations which date back to 2006 suddenly going viral – all these years later? Back then, Cosby made public denials, settled a civil lawsuit out of court and kept his reputation intact – until now. But why it’s suddenly exploded anew can teach us a lot about how reputation management and real or perceived wrongdoing have changed in the age of

The Secret to Stopping Unwanted Speculation and Rumor

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Whenever a crisis happens at an organization, rumors begin. We shouldn’t be surprised because human beings are wired for curiosity. We want to know what happened, what’s going on, and what’s next. Channeled in the right direction, curiosity creates inventions, cures disease, and births great art.  But channeled in the wrong direction, curiosity can destroy reputations, throw organizations into chaos, and undermine the common good. But there’s one way to stop unwanted speculation and rumor in it’s tracks:

How To Turn The Tables On Your Critics

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If you’re a leader in politics, ministry, business, or in the media here’s something important you need to know: In today’s digital culture, you can’t hide anymore. In the old days, politicians could hide a mistress, TV evangelists could hide their jets or mansions, and anyone could hide a DUI conviction, an old arrest, and more. But today, the river of information that flows into Google is just too vast. That’s why I strongly recommend that if you’re in the public eye, you need to

Why Hamas Is Winning the PR Battle in the Middle East

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I watched the network news last night and the featured stories on multiple channels weren’t the 1,500 rockets that have been fired into Israel by Hamas, but the Palestinian casualties caused by the Israeli army. The reporters never asked why Hamas has refused to agree to three cease fire offers by Israel, or that Israel would cease fire if the Palestinians simply stopped blasting rockets into Israel. On every front, Hamas is breaking the rules and yet winning the PR battle.  Why?

Five Ways To Get Your Talent Noticed In 2014

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OK – so you’ve worked hard, practiced your craft, and still aren’t getting noticed.  You haven’t sold your screenplay, been offered a movie role, gotten that position you dreamed about.  What do you do?  I’m proclaiming 2014, “The Year of Execution” which means we’re going to focus this blog on making things happen.  To that end, here’s 5 critical things that will help you get your message, talent, gift, or skill noticed in 2014: