United Airlines and the Firestorm of Social Media

Is Your Organization Ready for Online Criticism?

For a Christian leader, the recent blow-up at United Airlines should be a teaching moment on the power of social media. You no doubt heard the story about an overbooked flight, and the passenger (who had paid for his ticket and was already seated on the plane) who was physically ejected for another passenger. Right or wrong, the incident was recorded on video and it quickly became the top story in the media. By the next morning, the social media memes had been launched:

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Disasters Rarely Happen Because of One Big Mistake

It's Usually the Trail of Little Ones...

When problems happen, we often look back for one big mistake – one poor decision as the culprit.  But the truth is, most problems don’t happen because of a big mistake, more often it’s a trail of small ones.  A few years ago, theatrical producer Peter Schneider, writing about all the problems the Broadway production of “Spiderman” experienced, quoted writer Jon Krakauer on the subject of big disasters:

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When Employees Control Organizations From the Bottom

The Tragedy of Leadership Turned Upside Down

Have you ever worked for an organization who had a low level employee in charge? Certainly not by title, but through his or her behavior, they virtually ran the organization. Here’s one I encountered a few years ago: An employee at a large Christian ministry was responsible for scheduling outreaches, volunteers, and equipment. The employee wasn’t a department head or on the leadership team in any way. However, the employee

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Leaders: Don’t Let The Insignificant Drag You Down

When Details Destroy

I once worked with a CEO that was obsessed with the most mundane details at his company. He led a team of more than 4,000, and yet he actually supervised the writing of the payroll checks. He studied the company’s social media posts – not for their effectiveness – but he personally wanted to deal with any critics of the company. He wanted to be in low level meetings that in my opinion were a total

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You Can’t Be a Leader Without Building Trust

When it comes to leadership and influence, we rarely talk about trust. When we do, it’s usually in terms of honesty and integrity. Questions like: “Can I trust you to honor your word?” or “Can you be trusted with finances?” usually come to mind. Those questions are important, but the truth is, trust is a far deeper issue, and when it comes to your team, employees, congregation, or followers, trust may be the single most important connection you can build. Especially when it comes to leading the next generation, to achieve connection, here’s four principles every leader and influencer should know:

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5 Reasons People Love the Chains That Hold Them Back

Leaders: I’ll bet you have someone in mind right now:  If he would JUST change his working habits, he could double his productivity. If she would JUST make better decisions, her life would change. If he would value his team more, they would help him break company records. If she would take the time learn the new software, her life would be so much easier. The list goes on and on, and I see it on a regular basis. So the question becomes, Why? Why are they

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Producer DeVon Franklin and the Ability to Read a Room

My friend DeVon Franklin was the Senior Vice President of Columbia Tristar Pictures in Hollywood, and then launched his own movie production company.  If you haven’t read his book “Produced by Faith” then I highly recommend it. I recently asked him his opinion of the single most important skill it takes to reach the top in the entertainment and media industry. His answer?

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Why You Should Find a Good Mentor

In many ways, the most important advantage a person has in the workplace are relationships.  In the past, “networking” was about taking advantage – what other people can do for me.  But today, networking is about helping other people because it’s the right thing to do.  Whether you believe in God, Karma, or random chance, the truth is, when you help others achieve their dreams, they can help you achieve yours.  But when it comes to the mentors and allies you have at work, here some important principles to remember:

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