How Well Do You Understand How People Communicate?


I love to talk about big picture issues like engaging today’s culture. But we sometimes forget that just getting your message understood by your boss, or your employees or team is critical to making the big picture happen. Two types of communicators you need to understand are people who think by talking, and people who think by doing. I’m a doer. Maybe it’s my A.D.D., but I’m really not


Your Most Important Lesson in Church Communication


I’ve worked with hundreds of churches over the years, helping them communicate more effectively with their community, and many times on an even bigger scale. Today, there are small churches who impact people within a few blocks of their location, medium sized churches who can impact a city, and large churches with a global impact. But whatever your


Is It Really Possible to Achieve Inbox Zero?

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Like El Dorado, the legendary city of gold, the dream of catching up on your emails, and achieving an empty inbox sits out there like an unrealized myth. Sure there are plenty of websites that tell you how to reach “Inbox Zero,” but if you’re like me, you still walk away from the computer every night unable to process every email. So the question continues: Is it possible to deal with every email, every day?


Leaders: Does Everyone On Your Team Know Your Vision?


It’s always bracing to hear leadership principles from military officers because they often have to make life and death decisions. America’s highest ranking officer, and the new chairman of the Joint Chiefs of Staff, Gen. Joseph F. Dunford Jr. Shared some leadership insights recently at a conference that I thought worth repeating. Here’s what he had to say:


Can You Survive In A Headline Society?


The President of Fox News, Roger Ailes, calls today’s culture a “headline society.” We now live on short, direct, and to the point soundbites. Certainly it’s not the way we’d like it to be, but the truth is, if you’re a professional communicator, giving a presentation, making a speech, or writing copy for advertising, websites, or other media, you need to think


What Should Companies Or Nonprofits Do After a Spokesperson’s Arrest?


What do you do after your national spokesperson (or CEO or pastor) has been arrested? (Worse – for being a pedophile.)  That’s what Subway’s leadership is asking this week after the news that Jared Fogle, the former Subway spokesman, plead guilty to possession of child pornography. The federal charges state that he repeatedly paid to engage in sexually explicit acts with children and that he received and distributed child pornography. The documents also say that Fogle, 37, used Web sites for commercial sex and traveled extensively to engage in sexual acts with minors from 2007 until June 2015. So the question becomes


The 10 Most Common Communication Problems


You may not know that before he was President of Fox News and Chairman of Fox Television Stations Group, Roger Ailes ran a corporate communications firm. He advised presidents like Ronald Reagan, celebrities, and major corporate CEO’s. In his book “You Are The Message” he lists the 10 most common communication problems that apply to speakers, executives, and leaders of all kinds. Here’s the list, because it’s worth thinking about. Which of these do you have the most difficulty?


What To Do The First 24 Hours After a Leader’s Moral Failure


In the religious and nonprofit world, a leader’s moral failure still has a major impact. Along with the theological and scriptural issues, there’s also a significant trust issue involved. The common thinking is that if he or she can’t be trusted to honor marriage vows, then the leader is likely untrustworthy in other areas as well. However you personally fall on the spectrum of that thinking, the truth is, churches, ministries, and nonprofits take a heavy hit when a leader has an affair, or worse, is involved in illegal sexual behavior. In these cases, how the organization reacts in the first 24 hours is critical. Having advised numerous organizations through these difficult situations, here’s my recommendations for the first 24 hours of the crisis: