When our team at Cooke Pictures leads sessions on church communication and leadership, our growth strategist, Dawn Nicole Baldwin, always emphasizes consistency. I’ll never forget seeing a local church who advertised everywhere as a “family friendly church.” But when we visited on Sunday, we noticed a large sign that said “No children allowed in the sanctuary.” Inconsistent? Yeah. So I asked Dawn to write a guest post today to explain exactly how consistency can increase the impact of communicating your message:
Recently, an email went public that entrepreneur Elon Musk sent to Tesla employees. Although it was originally sent a few years ago, it reveals a lot about how communication is handled at Tesla, and the implications for other organizations – including churches, ministries, and nonprofits. Take a look and then think about how Musk’s philosophy could impact your organization. Here’s the email (which Tesla has verified was sent to all employees):
Our company, Cooke Pictures, helps numerous national organizations tell their story in today’s cluttered and distracted culture. As a result, I love hearing the stories of others who are helping their churches, nonprofits, and other organizations tell their stories more effectively. A number of years ago, I met Lt. Colonel Ron Busroe, who is currently National Community Relations & Development Secretary at The Salvation Army’s National Headquarters. In simpler terms, that means he’s the
Every day, people misunderstand email messages. In fact, one study in the Journal of Personality and Social Psychology reports that the tone in an email is misinterpreted 50 percent of the time. But it gets worse – the same study discovered 90 percent of people think they’ve actually correctly interpreted the tone of emails they receive. That means
Over the years, I’ve helped create thousands of marketing plans, advertising campaigns, product ads, TV commercials, project pitches and more, and there’s one important lesson I’ve learned:
If you’re a professional communicator, you need to understand just how much your word choices can impact perception. Just look at how much the national conversation began changing when liberals started calling themselves “progressives,” or homosexuals started calling themselves “gay.” In other places, writers and speakers began using “extremists” for positions never even considered extreme before. Politicians casually call each other
On Friday I received another email from a friend who was let go from a major nonprofit organization who had slashed their communication department. I had to put that email in the growing folder I’d received over the last year from others in similar situations. It seems that whenever a church, ministry, or nonprofit gets into financial difficulty, the first department to eliminate is communications. After all, do we really need that social media person or the video people? Surely we can trim our web staff, right?