Before You Melt Down Over an Email Read This Post

Every day, people misunderstand email messages. In fact, one study in the Journal of Personality and Social Psychology reports that the tone in an email is misinterpreted 50 percent of the time. But it gets worse – the same study discovered 90 percent of people think they’ve actually correctly interpreted the tone of emails they receive. That means

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Leaders: One Big Decision You Need to Get Right

When it comes to pastors, as well as ministry and nonprofit leaders, there are hundreds of choices on your radar. In fact, leadership in many ways is about making the right decisions at the right time: short range, long range, strategy, vision – the list goes on. However, there’s one decision that is far more important than most ministry leaders realize:

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Have You Been Passed Over for Leadership Because You’re Creative?

Early in my career I worked for a very large media organization. Although I was the person in the media department the founder spent the most time with, and was the person who made most of the creative decisions surrounding the media programming – and perhaps most important – I was the person the employees looked to when a decision had to be made, I was continually passed over to

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United Airlines and the Firestorm of Social Media

Is Your Organization Ready for Online Criticism?

For a Christian leader, the recent blow-up at United Airlines should be a teaching moment on the power of social media. You no doubt heard the story about an overbooked flight, and the passenger (who had paid for his ticket and was already seated on the plane) who was physically ejected for another passenger. Right or wrong, the incident was recorded on video and it quickly became the top story in the media. By the next morning, the social media memes had been launched:

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Disasters Rarely Happen Because of One Big Mistake

It's Usually the Trail of Little Ones...

When problems happen, we often look back for one big mistake – one poor decision as the culprit.  But the truth is, most problems don’t happen because of a big mistake, more often it’s a trail of small ones.  A few years ago, theatrical producer Peter Schneider, writing about all the problems the Broadway production of “Spiderman” experienced, quoted writer Jon Krakauer on the subject of big disasters:

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Leaders: Don’t Let The Insignificant Drag You Down

When Details Destroy

I once worked with a CEO that was obsessed with the most mundane details at his company. He led a team of more than 4,000, and yet he actually supervised the writing of the payroll checks. He studied the company’s social media posts – not for their effectiveness – but he personally wanted to deal with any critics of the company. He wanted to be in low level meetings that in my opinion were a total

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Building Your Brand: How to Develop a Business When Working from Home

One of the most frequent questions people ask me is whether or not they should leave a full time position and become a freelancer. Every situation is different, and no matter how much you may hate working for someone else, working from home has its own challenges. So I asked my friend and freelance writer Jenny Holt for her advice. It’s worth noting if you’re thinking about launching out on your own:

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Why Leaders Are Encouragers

The Inspirational Power of Thanks

There’s plenty of books, websites, and leadership resources that talk about the importance of encouragement. As Goethe said in 1768, “Instruction does much, but encouragement everything.” So rather than say more about why you need to be an encourager, let me give you a brief but powerful example of something I personally experienced:

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