Leading Creative People

Is it right to micromanage?

How difficult is it to lead creative people? Put it this way – it’s the #1 question I’m asked at conferences and leadership events. My friend Daryl Allen, a producer at Leading the Way Ministries in Atlanta, sent me this quote that puts it all in perspective. It’s from Ed Catmull, President of Pixar Animation Studios and Walt Disney Animation, and author of the book “Creativity, Inc.”. Ed’s quote really explains the delicate balance of leading versus micromanaging:

“It is easy to be critical of the micromanaging many managers resort to, yet we must acknowledge the rock and the hard place we often place them between. If they have to choose between meeting a deadline and some less well defined mandate to “nurture” their people, they will pick the deadline every time. We tell ourselves that we will devote more time to our people if we, in turn, are given more slack in the schedule or budget, but somehow the requirements of the job always eat up the slack, resulting in increased pressure with even less room for error.

Given these realities, managers typically want two things: (1) for everything to be tightly controlled, and (2) to appear to be in control.  But when control is the goal, it can negatively affect other parts of your culture. I’ve known many managers who hate to be surprised in meetings, for example, by which I mean they make it clear that they want to be briefed about any unexpected news in advance and in private. In many workplaces, it is a sign of disrespect if someone surprises a manager with new information in front of other people.

But what does this mean in practice? It means that there are pre-meetings before meetings, and the meetings begin to take on a pro forma tone. It means wasted time. It means that the employees who work with these people walk on eggshells. It means that fear runs rampant.”

What do you think? When it comes to your creative team, how do you lead?

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